FAQ

General

What services do you offer?

We offer therapeutic massage. (Swedish, Deep Tissue, Sports, Prenatal, Aromatherapy, Couples, Hot Stone, Cupping)

Is there parking available at your locations?

There is plenty of parking available for visitors at both locations, but none designated for Space only. Arrive early to park and walk to our unit.

What is your cancellation policy?

We have a very generous 4-hour cancellation policy. In the event of a no-show, the credit card on file will be charged the full amount for the missed appointment.

Do you offer packages or membership options?

Yes, we offer memberships. Please contact our studio to discuss further.

What are your hours of operation?

Arcadia M-F 9am-8pm Sat 9am-7pm Sunday 10-4
Midtown Mon, Tues, Friday 9am-7pm, Thurs 1-7pm Sat 8:30am- 2pm Closed Wednesday and Sunday

Where are you located?

We have two locations.
Space Massage Studio - Arcadia,
4202 N 32nd St, Suite K, Phoenix, AZ 85018.

Space Massage Studio - Midtown @ The Brookstone
2025 N 3rd St, Suite 260, Phoenix, AZ 85004

Do you offer gift certificates?

Yes. They can be purchased online, in person, or over the phone. What forms of payment do you accept? We accept cash and credit card, including HSA, for payment.

Booking and Scheduling

Can I book an appointment in-person?

You can book a future appointment in person - we do not accept walk-ins without a call in advance.

Do you accept walk-ins?

We accept last minute appointments with a call in advance if we have a therapist available.

Is there anything I need to do to prepare for my massage appointment?

We recommend being freshly showered, wearing comfortable clothing, and being hydrated. Please refrain from using heavy perfumes, drinking alcohol, or smoking immediately prior to your appointment.

What happens if I arrive late to my appointment?

If you are late to your appointment, your massage will be shortened and will end at the time that was originally scheduled.

How can I book an appointment?

You can book online, through our website, over the phone, or through the MindBody app.

Do you offer online booking?

Yes, please book your massage here!

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How far in advance can I book an appointment?

We accept future bookings up to 3 months in advance.

What should I do if I need to reschedule or cancel my appointment?

You can cancel with 4 hours notice through our website, by phone, or through the MindBody app. Cancellations within four hours will be charged the full amount, as we pay our therapists for no-shows.

Services and Treatment

What types of massage services do you provide?

We offer therapeutic massage. (Swedish, Deep Tissue, Sports, Prenatal, Aromatherapy, Couples, Hot Stone, Cupping)

What can I expect during my first massage?

At your first massage, you will be greeted in our waiting room by a member of our staff and asked to fill out a one-page health history form. After your therapist has had a chance to review that, they will take you to your therapy room and review your service, ask for more information about pressure, any areas to avoid, injuries, and what you are hoping to accomplish with your service (relaxation, injury rehabilitation, recovering from grief, emotional regulation, etc). Your therapist will leave the room and you will undress to your level of comfort - complete undress is acceptable and encouraged as you will be free from anything binding and you will always be skillfully draped and tucked in by linens, you will get on the table between the sheets, face down or as directed by the therapist.

Can you explain what a prenatal massage involves?

A prenatal massage can be any pressure, typically not deep tissue, and we use a bodyCushion™ so that a pregnant person can lie face down with support for a growing belly. Our hydraulic tables also allow the torso to be inclined and the knees at a 45 degree angle when a client is on their back so that blood flow is not restricted during the very pregnant months.

Do I need to bring anything with me to my appointment?

Please do not bring valuable items to your appointment. Do bring your form of payment - we do not accept digital payments such as ApplePay, Zelle, or Venmo.

Do you have female massage therapists available?

We have female and male therapists available.

Are your massage therapists licensed?

All of our therapists are licensed by the State of Arizona, have had a background check, and have had professional references checked.

How long is a typical massage session?

Most massages are 60 or 90 minutes. If you are new to massage or have only one specific area that requires attention, you may book a 30 minute appointment.

What is the difference between a Swedish and deep tissue massage?

A Swedish massage uses long, lighter strokes intended for recovery and relaxation. A deep tissue massage is a more targeted, high pressure massage that can include using trigger point therapy.

What is an aromatherapy massage, and how does it work?

We offer 4 scents - Sandalwood, Lavender, Eucalyptus, or Cedar/Sage - and that essence is incorporated into the lotion or oil used during your session.

What is a sports massage, and who is it best for?

A sports massage is similar to deep tissue, but with more stretching and more vigorous actions that can include friction and cupping.

What should I wear to my massage appointment?

Please wear clean, comfortable clothing, when possible, to make getting undressed and redressed easy. We use lotions and oils that can be wiped off with a warm towel provided at the end of your session.

Can I request a specific massage therapist?

Yes.

Health and Safety

What are your cleaning and sanitation procedures?

We have daily and weekly cleaning of the studio. For massage services, we use clean sheets and face cradles for every appointment, and all of our tables and supplies are washed and disinfected.

What precautions do you take to prevent the spread of germs?

We use air purifiers in all of our rooms, our therapists practice hand washing between appointments or after handling used linens, and we have daily cleaning practices of all commonly touched surfaces, such as door handles.

Best Massage in Phoenix Arizona

Established in 2009, Space Massage Studio was created to provide a comfortable environment for massage clients to fully relax and unwind. We take the time to connect with each and every client, which allows us to focus on you and your needs on that particular day. There is nothing routine about the bodywork that we do at Space Massage Studio – Arcadia.  We strive to offer the best massage in Phoenix, Arizona.

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Hours

By Appointment Only
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Space Massage Studio - Arcadia
Mon - Friday:  9am - 8pm
Sat:  9am - 7pm
Sun:  10am - 4pm
Space Massage Studio - Midtown
Monday, Tuesday & Friday  -  9am-7pm
Saturday - 9am - 2pm
Wednesday, Thursday and Sunday - CLOSED

Locations

602-228-3559
Space Massage Studio
Arcadia

4202 N 32nd St, Suite K
Phoenix, AZ 85018
Space Massage Studio
Midtown@ (The Brookstone)

2025 N 3rd St, Suite 260
Phoenix,  AZ 85004